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RIYADH: Saudi Arabia’s Seha Virtual Hospital, recognized by the Guinness World Records as the world’s largest online medical initiative, is leading the way in transforming healthcare accessibility and efficiency through digital innovation.

The facility, linked to over 200 hospitals across the Kingdom, is reshaping patient care by eliminating geographical limitations and integrating advanced artificial intelligence solutions.

Speaking with Arab News on the sidelines of the LEAP 2025 tech conference in Riyadh, Abdullah Al-Issa, Saudi Arabia’s deputy minister for e-health and digital transformation, highlighted the government’s commitment to leveraging technology to enhance health care services. 

“Digital is no longer a luxury; it is a necessity. The ministry has prioritized digitization to deliver high-quality services to beneficiaries, creating a deputyship responsible for strategy, enterprise architecture, and implementation of digital solutions,” Al-Issa stated.

Bridging gaps with Seha Virtual Hospital

The Kingdom’s e-hospital is transforming patient care by providing nationwide access to advanced consultations.

“For rare specialties, patients no longer need to travel long distances to see a doctor. With Seha Virtual Hospital, consultations can happen remotely, ensuring timely diagnosis and treatment,” Al-Issa explained.

The establishment also powers initiatives like the Tele-ICU, which enables specialized consultants to assess critical patients remotely.

“Previously, patients requiring niche expertise had to be transferred via emergency air transport. Now, they can be treated in their hometown hospitals, reducing logistical burdens and improving outcomes,” he added.

AI-driven health care revolution

Saudi Arabia’s Ministry of Health has been at the forefront of artificial intelligence integration, using technology to enhance diagnostics and preventive care. “For two years, we have utilized AI in Seha Virtual Hospital, including AI-driven x-ray solutions that detect breast cancer and other conditions, assisting consultants by flagging abnormalities before they even examine scans,” said Al-Issa.

AI also plays a pivotal role in large-scale preventive health care. “We have screened over 30 million people for non-communicable diseases like diabetes and hypertension, categorizing them into high-, medium-, and low-risk groups. Those at high risk receive further assessment and early intervention, aligning with Saudi Vision 2030’s goal of increasing life expectancy to 80 years,” he noted.

Partnerships and cybersecurity in digital health

Collaboration with the private sector remains a cornerstone of Saudi Arabia’s health care strategy. “We welcome partnerships with innovators and technology firms to enhance services. Working alone isn’t enough— we must collaborate to maximize technology’s benefits for patients, doctors, and the entire ecosystem,” Al-Issa emphasized.

With the rapid digitalization of health care, cybersecurity has become a top priority. “We are fully aligned with the National Cybersecurity Authority’s recommendations to safeguard patient data and prevent misuse of technology,” he added.
 
Nafees: the unified medical record system

The Ministry of Health is also advancing health care integration through Nafees, a unified medical record system that consolidates patient health data across providers.

“Patients can now access their medical history through the Sehhaty app, while health care providers can view past diagnoses and test results, eliminating redundant procedures and enhancing efficiency,” Al-Issa said.

“We are midway through this project, with many providers already connected and more to follow in the coming years,” he added.

RIYADH: Professional services firm Deloitte is scaling up its investment in Saudi Arabia, reinforcing its long-standing national presence with new initiatives.

In an interview with Arab News on the sidelines of the LEAP 2025 Tech Conference in Riyadh, Patrycja Oselkowska, growth leader at Deloitte Middle East, highlighted the firm’s goal to double its growth in the Kingdom over the next three years. Revenue expansion and strategic partnerships with key clients will primarily drive this development.

“Our future is firmly in Saudi now,” Oselkowska said, adding: “Our presence in the Kingdom dates over 100 years, and we see our future in the Kingdom. We’ve recently launched our new headquarters in the King Abdullah Financial District, and we are very proud of it.”

Rather than pursuing broad-based market expansion, the firm aims to serve as a trusted adviser on its clients’ most complex challenges. “The way we differentiate in the market is by providing very in-depth industry expertise,” Oselkowska said.

Deloitte is serving as the official Innovation & Emerging Technology Partner at LEAP 2025 for the third consecutive year. The firm’s presence at the event includes interactive booths featuring discussions on generative artificial intelligence, sustainability, and cybersecurity, as well as cloud alliances and digital transformation.

Digital transformation remains the prevailing trend in the Middle East’s business landscape. According to Oselkowska, companies across sectors are accelerating their digitization efforts, with GenAI emerging as a game-changer. 

Deloitte recently published its “State of AI” report, which surveyed 150 C-suite executives from corporations across the Middle East. The findings indicated that over 80 percent of organizations feel the pressure to adopt AI, but nearly half struggle with a shortage of talent and technological capabilities necessary for successful scaling. 

She added: “Many corporates are worried that gen AI is going to completely revolutionize how they do business.”

The top official emphasized that Deloitte is proactively embracing this shift, positioning itself to disrupt its own business model before being challenged by others.

“We launched a new GenAI tool that is called Tax Genie, where we are basically trying to implement GenAI to provide services in the tax space. It is both for our people as well as for our clients.”

Oselkowska also addressed the future of digital banking in the Kingdom, distinguishing between traditional banks that offer digital services and fully digital banks that operate exclusively through mobile applications. 

While the Kingdom has yet to introduce fully digital banks, the regulatory framework is evolving, with the Saudi Central Bank overseeing licensing processes for potential entrants.

For this medium to thrive, it needs to offer a seamless customer experience and a compelling value proposition that incentivizes clients to switch from traditional banks, she said.

Cybersecurity remains a critical challenge, as digital banking platforms must ensure robust security measures to maintain high consumer confidence levels.

Deloitte’s recent research on Trust ID highlighted that credibility in financial services is exceptionally high among Gen Z consumers in Saudi Arabia. “Digital banks need to maintain that really high level of trust by being extremely secure,” Oselkowska added.

In an announcement at LEAP 2025, Deloitte introduced its Silicon-2-Service offering, an initiative designed to accelerate AI adoption across the Middle East. 

According to a press release, the S2S framework provides end-to-end support for businesses seeking to implement sovereign AI capabilities, covering strategy, design, deployment, and optimization.

Deloitte Middle East AI and Data Leader Yousef Barkawie said: “AI is transforming business landscapes globally and presenting our Middle East region with unprecedented opportunities to innovate and scale.”

He added: “With the rollout of our Silicon-2-Service offering in the region, we are enabling adoption and providing access to cutting-edge innovation at a large scale. We support clients across the public and private sectors through their entire AI journey.”

The press release said: “This collaboration enables Deloitte’s clients to accomplish faster time to value of their large-scale AI investments while embracing the freedom to innovate and adapt to evolving market demands.”

“The launch of S2S aligns with Deloitte’s broader commitment to supporting the Middle East’s digital economy by fostering an ecosystem where AI bridges innovation with tangible, positive outcomes, in compliance with the prevailing regulations unique to each country,” it added.