Riyadh Airport leads annual audit awards as service quality improves across the Kingdom

Riyadh Airport leads annual audit awards as service quality improves across the Kingdom
Interior of King Khalid International Airport in Riyadh, Saudi Arabia. Shutterstock
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Updated 21 May 2024
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Riyadh Airport leads annual audit awards as service quality improves across the Kingdom

Riyadh Airport leads annual audit awards as service quality improves across the Kingdom

RIYADH: King Khalid International Airport secured first place at Saudi Arabia’s annual Aviation Security Audit Awards, with the Kingdom’s terminals achieving an 80 percent overall average in service quality assessments for 2023.

Announced during the Future Aviation Forum held in the Saudi capital, the Riyadh-located facility secured the top ranking based on factors such as operational performance standards, evaluation of airport facilities and services, passenger satisfaction questionnaire, and passenger complaints. 

King Abdulaziz International Airport in Jeddah and Abha International Airport collected the second and third awards, respectively. 

The General Authority of Civil Aviation highlighted a 6 percent increase in Saudi airport performance in 2023 compared to the previous 12 months in its Comprehensive Airport Service Quality Assessment Program results. 

The program, one of GACA’s initiatives, aims to evaluate and enhance the quality of services provided to passengers at Saudi airports, improving the travel experience. 

The event was attended by Abdulaziz bin Abdullah Al-Duailej, president of GACA, along with CEOs of airport companies and directors general of Saudi airports.  

In his speech, Al-Duailej emphasized that passenger services and satisfaction are fundamental principles guiding the Kingdom’s airports. He also highlighted the annual event’s role in showcasing its commitment to enhancing service quality, creating competitive airport environments, and promoting continual improvement and development. 

“As part of its regulatory and supervisory role, GACA has taken numerous steps to develop the Kingdom’s aviation system for effective performance,” he said.  

Al-Duailej added that improving the passenger experience and providing services that meet international standards are among GACA’s top priorities, aligning with the objectives of the National Aviation Strategy. 

The president also noted that GACA is continuously working to improve the passenger experience at airports by implementing strict monitoring and supervision standards and indicators. 

He further stated that over 1 million samples of operational performance data have been collected, and feedback from service users and stakeholders has been incorporated into the service development process. 

Abdulaziz bin Abdullah Al-Dahmash, executive vice president for quality and passenger experience at GACA, noted that in 2023, the authority issued around 500 reports under the program.  

These included monthly and quarterly operational performance reports, passenger satisfaction surveys, semi-annual program results reports, and annual program review reports. 

During the event, Al-Duailej launched the ‘Bridges’ program, which aims to empower and connect the Saudi airport sector with local content, starting with 23 investment opportunities valued at SR7 billion ($1.87 billion) by 2030. The program is designed on several strategic pillars to develop national human capabilities. 


Virgin Atlantic flight from London, airline’s first to Saudi Arabia, touches down in Riyadh

Virgin Atlantic flight from London, airline’s first to Saudi Arabia, touches down in Riyadh
Updated 23 April 2025
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Virgin Atlantic flight from London, airline’s first to Saudi Arabia, touches down in Riyadh

Virgin Atlantic flight from London, airline’s first to Saudi Arabia, touches down in Riyadh
  • The flight from London Heathrow to King Khalid International Airport marks start of carrier’s daily service to the Kingdom from the UK
  • Airline also announces new service to South Korean capital Seoul, which will begin in March 2026

RIYADH: Virgin Atlantic’s first-ever flight to Saudi Arabia touched down at King Khalid International Airport in Riyadh on Wednesday, as the airline began a daily service from the UK.

The airline’s founder, Richard Branson, was on board the flight from London Heathrow, as the company seeks to capitalize on demand for business travel that is expected to grow under Saudi Vision 2030, the Kingdom’s comprehensive program of national reforms and diversification.

The airline cited the growth of Riyadh as a business and leisure destination as motivation for its decision to introduce the route, as the Middle East’s largest economy offers an ever-growing list of business, sporting and cultural opportunities and experiences.

The company said it also expects to offer a “predominantly Saudi Arabian point of sale” for customers interested in visiting the UK, or wanting to take connections to North America.

Alongside business travelers, Virgin expects the route to prove popular with Saudis who want to visit friends and family, as more people from the Kingdom choose to live in Britain.

“Virgin Atlantic also looks forward to deepening its partnership with Riyadh Air, when it takes to the skies in 2025,” the company added.

The airlines signed an agreement last year to introduce a range of services for customers traveling between Saudi Arabia and the UK. A dedicated Riyadh crew will serve the route, with the aim of providing culturally appropriate services.

“Arabic coffee is served as part of the predeparture drinks service, alongside a selection of dates in the upper and premium cabins,” the company said. “Halal meals are available throughout, and the Travelers’ Prayer also plays before the safety video.”

After a meeting with Branson, Saudi Tourism Minister Ahmed Al-Khateeb said in a message posted on social media: “We look forward to expanding our strategic partnership with Sir Richard Branson and Virgin Group to deliver exceptional travel experiences, connect the world to Saudi destinations, and elevate Saudi Tourism on the global map.

“Our partnership with Virgin Atlantic will open new routes connecting Saudi Arabia to the world. It marks a new chapter in global air connectivity and strengthens the Kingdom’s role as a leading travel hub, inviting UK and world travelers to discover our rich tourism experience.”

The airline announced on Wednesday a new service to the South Korean capital Seoul, which will begin operating in March 2026, as it continues to target expansion in Asian markets.


Veolia puts Gulf region at the forefront of desalination innovation

Veolia puts Gulf region at the forefront of desalination innovation
Updated 23 April 2025
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Veolia puts Gulf region at the forefront of desalination innovation

Veolia puts Gulf region at the forefront of desalination innovation

MUSCAT: Desalination is fast becoming a cornerstone of global water resilience — and at the heart of this transformation is Veolia, a global leader in water technologies. With operations spanning continents, the company is placing the Gulf region at the center of its innovation strategy.

“Gulf countries, and particularly Oman, are now our global centre for desalination innovation,” said Estelle Brachlianoff, CEO of Veolia. “What we’re building here represents global excellence, underpinned by continuous technological evolution,” she told *Arab News en français.

Scaling solutions

Veolia currently operates more than 2,300 desalination facilities across 108 countries, representing 18 percent of the world’s installed capacity. As global demand soars, the company plans to double its output — from 1.4 to 2.8 billion cubic meters per year by 2030 — in a market expected to exceed 40 billion liters per day by decade’s end.

Recent projects, including Hassyan and Mirfa 2 in the UAE, underscore this momentum. A major facility is also in development in Rabat, Morocco. Meanwhile in Saudi Arabia, where daily desalination needs often top 600 million liters, Veolia is enabling a shift toward membrane-based systems tailored for scale, efficiency, and sustainability.

From solar-powered plants to AI-optimized membrane systems, Veolia continues to pioneer technologies like its patented Barrel™ modular system — highlighting the company's commitment to high-performance innovation.

FASTFACTS

Veolia leads globally in desalination, operating over 2,300 sites in 108 countries and aiming to double output by 2030.

Energy efficiency in desalination has improved dramatically, with power use down 85 percent since the early 2000s and water costs dropping from $5 to under $0.50 per cubic meter.

Veolia’s future-focused approach blends innovation, affordability, and environmental stewardship, reinforcing its global leadership in water technologies.

Breaking the myths

A key part of Veolia’s success has been challenging outdated perceptions around desalination. "We’ve broken all the old myths about desalination, one by one,” said Brachlianoff.

Energy consumption, once a major drawback, has dropped by over 85 percent since the early 2000s due to next-generation membranes and energy recovery technologies. Production costs have fallen from $5 to less than $0.50 per cubic meter, making desalinated water a viable option for municipalities and mid-sized industries alike.

Veolia’s new solutions are now also being deployed in sectors such as mining, refining, and even data centers. Projects in Sur, Oman, feature solar integration, while others introduce advanced brine discharge control systems, raising environmental standards across the board.

Gulf countries as living laboratories

Veolia’s work in Oman supports the country’s Vision 2040, particularly its renewable energy goals.

“We’re directly contributing to the goal of achieving 30% renewable energy in the national mix,” said Erwan Rouxel, CEO of Veolia Oman.

A solar plant already provides over a third of the Sur facility’s power needs. The company is also investing in landfill gas-to-energy projects. Crucially, Oman also serves as a hub for workforce development, with 75 percent of Veolia Oman’s staff being local nationals.

“Our Omanization efforts are crucial, not only for business continuity but also for creating shared value with the communities we serve,” Rouxel added.

In Saudi Arabia, Veolia is helping the country transition from thermal desalination to more efficient membrane-based processes.

“The country is shifting from thermal desalination to membrane-based desalination, particularly reverse osmosis,” said Adrien de Saint Germain, CEO of Veolia’s Water Technologies division. “And these aren’t small projects — some exceed 500 to 600 million liters per day. What matters now is how we optimize the entire environment around the membranes.”

He emphasized that Veolia’s approach involves more than technology — it is also about building long-term partnerships through cost-effective design and strategic delivery.

“What makes Saudi projects unique is their multi-year horizon and scale. We can plan strategically and deliver consistently,” he said.

Moroccan innovation in the Atlantic

While the Gulf drives growth in volume, Morocco is offering innovation on a different front — the Atlantic.

“In Morocco, we’re working with Atlantic seawater, which involves very different parameters: lower temperatures, different algae risks,” explained Anne Le Guennec, Senior EVP of Water Technologies. “But it’s the same scale: 800,000 cubic meters per day, just like Hassyan in Dubai.”

Regional expertise plays a critical role in success, she noted.

“From red algae to changing water quality, we know this region. And we work with strong local partners who can respond quickly and deploy workforce on a large scale,” she added.

Toward atomic-level filtration

Looking ahead, Veolia is pushing the boundaries of water purification for specialized industries.

“We’re currently developing solutions using ion-exchange resins,” Le Guennec revealed. “We’re talking atomic-level filtration, separating specific ions. This is where we’ll meet the ultrapure water needs for industries like pharmaceuticals and semiconductor manufacturing.”

This next-generation technology is also feeding into global projects, including the “water of the future” initiative in Paris, where Middle Eastern expertise will help deliver water free of micropollutants by 2027.

Long-term vision and global impact

For CEO Estelle Brachlianoff, Veolia’s strategy is defined by continuous innovation, cost-effectiveness, and environmental responsibility.

“Our ambition is clear: to maintain our global leadership in desalination by continuing to evolve, innovate, and provide the most cost-effective and energy-efficient solutions on the market,” she said.

As water scarcity intensifies worldwide, Veolia is not merely adapting — it is setting the standard.


IMF appoints first mission chief to Syria in 14 years

IMF appoints first mission chief to Syria in 14 years
Updated 23 April 2025
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IMF appoints first mission chief to Syria in 14 years

IMF appoints first mission chief to Syria in 14 years

BEIRUT: The International Monetary Fund has appointed Ron van Rooden as head of its mission to Syria, the country’s Finance Minister Mohammed Yosr Bernieh said in a written statement, making him the first country mission chief since war erupted there 14 years ago.

Bernieh said van Rooden’s appointment came “following our request” and he shared a post on LinkedIn, showing himself shaking hands with van Rooden while attending the annual IMF-World Bank Spring meetings in Washington, D.C.

“This important appointment marks an important step and paves the way for constructive dialogue between the IMF and Syria, with the shared objective of advancing Syria’s economic recovery and improving the well-being of the Syrian people,” Bernieh wrote.

The IMF press office did not immediately respond to a request for comment. A source familiar with the IMF’s decisions on Syria confirmed van Rooden’s appointment.

According to the IMF’s website, Syria has had no transactions with the fund in the last 40 years. The last IMF mission trip to Syria was in late 2009, more than a year before protests against then-leader Bashar Assad erupted.

Assad’s crackdown triggered a full-scale war that left much of the country destroyed before he was ousted in a lightning rebel offensive last December, with an Islamist-led government now ruling the country.

The new leaders have been keen to re-establish Syria’s ties regionally and internationally, rebuild the country and secure the lifting of tough US sanctions to kickstart its economy.

Bernieh and Syria’s central bank chief Abdelkader Husrieh are attending the annual spring meetings in Washington, the first time a high-level Syrian government team attends the meetings in at least two decades, and the first official visit by Syria’s new authorities to the US since Assad’s fall.

On Tuesday, the Saudi finance minister and the World Bank co-hosted a roundtable on Syria. Bernieh, in a separate LinkedIn post, described the roundtable as “very successful” and said there was “unprecedented” interest in supporting Syria’s reconstruction.

A top official from the UN Development Programme told Reuters last week the agency is planning to deliver $1.3 billion in support to Syria over the next three years. 


TASI closes in green at 11,681, gaining 0.82%

TASI closes in green at 11,681, gaining 0.82%
Updated 23 April 2025
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TASI closes in green at 11,681, gaining 0.82%

TASI closes in green at 11,681, gaining 0.82%

RIYADH: Saudi Arabia’s Tadawul All Share Index concluded Wednesday’s trading session at 11,681.11 points, marking an increase of 94.71 points or 0.82 percent.

The total trading turnover of the benchmark index was SR6.066 billion ($1.617 billion), as 189 of the listed stocks advanced, while 54 retreated.

The MSCI Tadawul Index also surged by 14.14 points, or 0.96 percent, to close at 1,488.74

The Kingdom’s parallel market Nomu reported an increase as well, gaining 181.35 points, or 0.64 percent, to close at 28,463.11 points. This comes as 48 of the listed stocks advanced while as many as 34 retreated.

The index’s top performer, Musharaka REIT Fund, saw a 10 percent increase in its share price, closing at SR4.84.  

Other top performers included Al-Baha Investment and Development Co., which saw a 9.97 percent increase to SR3.31, while Mulkia Gulf Real Estate REIT’s share price rose 9.96 percent to SR5.52. 

Alistithmar AREIC Diversified REIT Fund also recorded a positive trajectory, with share prices rising 9.92 percent to reach SR6.90.

Allied Cooperative Insurance Group was TASI’s worst performer, with the company’s share price falling by 3.35 percent to SR15. 

Etihad Etisalat Co. followed with a 3.17 percent drop to SR61. This decline comes after the firm’s consolidated interim financial results for the first quarter.

The company reported a 20.21 percent increase in its net profit, reaching SR 767 million, compared to the same period in 2024.

Saudi Printing and Packaging Co. also saw a notable decline of 3.03 percent to settle at SR 12.80. 

On the parallel market, National Building and Marketing Co. was the top gainer, with its share price surging by 9.88 percent to SR198.

Other top gainers in the parallel market were Arabian Plastic Industrial Co. and Ghida Alsultan for Fast Food Co., with their share prices surging by 8.51 percent and 5.65 percent, to reach SR51 and SR44.9, respectively.

Al Mohafaza Co. for Education was the major faller on Nomu, as the company’s share price slipped by 9.59 percent to SR23.10.

Yamama Cement Co. also announced its financial results for the first quarter of 2025, reporting a 23.51 percent increase to SR142 million compared to the same period of last year.

The company said in a statement on Tadawul that the increase in profit was mainly due to an annual rise in the average selling price and an increase in sales volume for the current quarter.

The firm’s share price closed on Wednesday’s session at SR36.7, increasing by 2.92 percent.


Saudia Group orders 20 Airbus A330neo jets to fuel fleet expansion

Saudia Group orders 20 Airbus A330neo jets to fuel fleet expansion
Updated 23 April 2025
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Saudia Group orders 20 Airbus A330neo jets to fuel fleet expansion

Saudia Group orders 20 Airbus A330neo jets to fuel fleet expansion

RIYADH: Saudia Group has signed a new agreement with Airbus to acquire 20 wide-body A330neo aircraft, including 10 confirmed orders for its low-cost carrier flyadeal, as part of its fleet expansion strategy. 

The deal, finalized at Airbus’s facility in Toulouse, France, reinforces the group’s ambitions to enhance operational efficiency and expand destination coverage, aligning with Saudi Arabia’s Vision 2030. 

With deliveries scheduled between 2027 and 2029, the acquisition marks a continuation of Saudia Group’s broader modernization plan, which includes a 2023 order for 105 Airbus aircraft. 

A330neo’s long-range capability and fuel efficiency are expected to play a central role in supporting the Kingdom’s goals of connecting to 250 destinations and transporting 330 million passengers annually.  

The agreement aligns with the Kingdom’s broader trend of making multiple Airbus aircraft purchases. 

In October, Riyadh Air signed a deal to purchase 60 Airbus A321neo aircraft. In July, the Royal Saudi Air Force signed a contract with Airbus for four additional A330 Multi Role Tanker Transport aircraft. 

The deal was signed by Saleh Eid, vice president Fleet Management and Agreements at Saudia Airlines, and Benoit de Saint-Exupery, executive vice president of Commercial Aircraft Sales at Airbus, in the presence of Ibrahim Al-Omar, director general of Saudia Group and Christian Scherer, CEO of the Commercial Aircraft business of Airbus. 

Al-Omar emphasized the significance of the deal as a continuation of the group’s ambitious strategy to expand and modernize its fleet. 

He noted that this agreement follows a previous order of 105 Airbus aircraft in 2023 and supports national strategies under Vision 2030 aimed at reaching 250 destinations, transporting 330 million passengers, and attracting 150 million tourists annually. 

Benoit de Saint-Exupery welcomed the order as a strategic advancement for both parties. 

“Saudia Group’s order for A330neo aircraft for flyadeal is a crucial step toward enabling the Kingdom’s long-haul expansion and attracting a broader range of passengers,” he said. 

“The aircraft’s proven efficiency, versatility, and passenger experience make it the right fit for Saudia Group’s strategic growth,” he added. 

Saudia Group currently operates a fleet of 194 aircraft across its commercial, low-cost, cargo, and logistics divisions. 

With an additional 191 aircraft expected to be delivered in the coming years, the group is advancing its position as a key enabler of Saudi Arabia’s aviation sector and broader national development initiatives.